Terms and Conditions of Service
These Terms govern the purchase and provision of the services and/or products offered by MV Esquel SL through its website or public page.
1. Provider identification
Company name / Full name: MV Esquel SL
Tax Identification Number: B72674153
Address: Passeig de la Tramuntana 48, Castelldefels, Catalunya, 08860, Spain
Contact email address: mvesquelsl@gmail.com
Hereinafter, the “Provider”.
2. Purpose
The Provider offers services and/or products in accordance with the description published on the website.
Making a reservation, placing an order, or entering into a contract implies express acceptance of these Terms.
3. Contracting process
The contract shall be entered into through the system enabled on the website, by following the indicated steps until the electronic confirmation of the transaction.
The contract shall be deemed concluded once the customer receives electronic confirmation of the reservation or order.
4. Price and payment method
The applicable prices shall be those indicated at the time of contracting and shall include legally applicable taxes where applicable.
Payment may be made using the methods enabled on the website.
Payment processing may be carried out through external providers specializing in payment services.
5. Right of withdrawal
In the case of distance contracts for physical products, the customer has a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, except in cases legally excluded.
The right of withdrawal shall not apply in cases provided for by applicable regulations, including services fully performed with the customer's prior consent or reservations for activities on specific dates.
6. Services and reservations
In the case of contracting services or making reservations for specific dates, for example, use of facilities, appointments, or scheduled activities, the customer acknowledges that specific cancellation terms may apply.
Failure to attend (“no-show”) may result in the full or partial retention of the amount paid in accordance with the Cancellation and Refund Policy.
7. Physical products
In the event of the sale of physical products, the customer shall be entitled to the statutory guarantee of conformity in accordance with applicable regulations.
If the product has defects or lacks conformity, the customer may request repair, replacement, a price reduction, or termination of the contract in accordance with applicable law.
8. Cancellations and refunds
The detailed terms relating to cancellations, returns, and refunds shall be governed by the Cancellation and Refund Policy published by the Provider.
9. Customer obligations
The customer undertakes to:
Provide accurate and up-to-date information.
Use the services in compliance with the law and in good faith.
Comply with the specific rules applicable to the contracted activity.
10. Liability
The Provider shall be responsible for the proper provision of services or supply of products in accordance with applicable regulations.
The Provider shall not be liable for:
Interruptions or technical failures beyond its reasonable control.
Damages arising from improper use by the customer.
Force majeure events.
To the extent permitted by law, the Provider's liability shall be limited to direct damages that are effectively proven.
11. Force majeure
The Provider shall not be liable for any failure or delay in performing its obligations where this is due to causes beyond its reasonable control, including natural disasters, legal restrictions, labor disputes, or widespread failures in external infrastructure.
12. Technology platform
The Provider's website may use a technology platform provided by a third party to manage reservations, payments, or communications.
Such provider acts solely as a provider of technology services and does not intervene as a contracting party in the relationship between the customer and the Provider.
13. Data protection
The processing of personal data shall be governed by the Provider's Privacy Policy.
14. Dispute resolution
In accordance with European regulations, the customer may use the European Union's online dispute resolution platform (ODR), available at the following link:
https://ec.europa.eu/consumers/odr
15. Applicable law
These Terms shall be governed by Spanish law.